2/28/2024 0 Comments Carbonite reviews cnet![]() Then, to prevent against environmental damage (such as fire or rain), the backup data needed to be physically moved and stored at another location. These would have to be upgraded as technology (and storage limits) increased. Traditional backup methods often required substantial investments in physical hardware, such as extra hard drives, discs, and cables. This automation makes it easy on users and eliminates the need for manual backups, saving both time and effort.Īnother reason why online backup services are so popular is they are an efficient and cost-effective solution for data management. Online backup services automate the process, running in the background and ensuring that data is continuously backed up. Gone are the days when users had to manually transfer data to external hard drives or rely on physical backups that could be lost or damaged. Online backup services are super convenient. Still, the affordability and features offered by Crashplan keep them in contention for an online backup service you should consider. ![]() Putting those aside, Crashplan still has some issues to mind - such as improving their customer service and access hours. While their customer reviews are extremely negative, many of these had to do with their transition from personal to backup customers. At Crashplan's low price, it may well be worth it to you just to have a backup for your small business team. Not to mention the significant bad blood earned when Crashplan deleted thousands of users' personal files when they transitioned from a personal-file saving service to a business-only model not that long ago.Ĭrashplan is likely a good choice for small business owners who need simple, intuitive backup services that are only $10 per computer per month. ![]() Customers complain of horrendously unhelpful and unresponsive customer service, in addition to slow restoration speeds. User reviews of Crashplan tend to be overwhelmingly negative, with 80% of ratings at just one star. Customer support is one of the most critical considerations when purchasing an online backup service, especially for a small business, and it is unfortunate that comprehensive customer support is restricted to their premium subscribers. However, their services are only available M-F during business hours for their non-enterprise customers. While Crashplan does additionally offer extensive legal-hold and compliance services, in addition to API access and a host of efficiency and administration tools, these features are unfortunately restricted to their "enterprise" customers, to whom they offer personalized quotes based on your specific business needs.Ĭrashplan offers customer support via phone, email, and text chat. As the industry standard for holding on to backed-up files is about 30 days, Crashplan's 90-day policy ensures that you have a bit more breathing room as to the recovery and reinstallation of your files, which we thoroughly appreciate. One nice bonus offered with Crashplan's services is that they offer extended backups for deleted files, holding on to them for a total of 90 days. While a relatively good deal, we find it strange that Crashplan does not seem to have any kind of physical data shipping services if a business is small enough to buy a service on a per-computer basis, surely they would benefit from the added security of data shipping via hard drive? That being said, we appreciate that Crashplan offers a one month free trial of the service before you decide to purchase. Crashplan's low price includes ransomware protection, device migration, and self-restore services. While perhaps not the most robust service out there, they are certainly inexpensive, even as customer reviews reveal a somewhat inconsistent service.įor the business owner, Crashplan's low cost-per computer may very well be an attractive option as an online backup service, at a mere $10 per month per computer. Once offering both personal and business backup solutions, Crashplan has axed their home-computer services in favor of focusing on budget business and enterprise backups. Custom quotes offered for enterprise customers.Service strictly for business users, not personal.
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